Ultra-Comfort Dark Grey Latex Mattress with Bamboo Charcoal & Coconut Palm Layers - Available in Black, Brown, and Blue fcsnm-1551

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return & Refund Process:

1. Step 1: Verify Eligibility
   Check if your item meets the return and refund conditions (unworn, unused, in original packaging, with tags, and with proof of purchase).
2. Step 2: Contact Us
   Contact us at order@furnifort.com. If your return meets the necessary conditions, we will not charge any additional fees.
3. Step 3: Return Shipping Label and Instructions
   If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. Step 4: Refund Approval and Processing
   We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 30 days have passed since we’ve approved your return, please contact us at order@furnifort.com.

If you have any questions about the return process, feel free to reach out to us at order@furnifort.com.

Damages and Issues

Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.