Ultra-Comfort Dark Grey Latex Mattress with Bamboo Charcoal & Coconut Palm Layers - Available in Black, Brown, and Blue fcsnm-1551

At Furnifort, we are committed to providing you with an exceptional shopping experience, from the moment you place your order to the arrival of your furniture at your doorstep. We provide a range of shipping and delivery options to ensure your furniture arrives safely and on time. Please refer to the information below to familiarize yourself with our shipping and delivery policies.

I. Shipping and Delivery Timeline

Once order confirmed, the orders will be processed within 1-4 business days by standard shipping. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through here. The estimated shipping time is 9 to 41 business days. The total delivery time is 10-45 business days.

Please note: If you need us to postpone your delivery because your home is not ready, you can place your order and then reply to your order confirmation email with your special request.

II. Free Delivery

We offer free shipping for all orders. Whether you're purchasing a single item or furnishing an entire room, you won't have to worry about extra shipping costs. Our goal is to provide a hassle-free shopping experience, so you can enjoy your new furniture without the added expense of delivery fees.

Please note: Free delivery only applies to standard shipping within the eligible delivery regions. For expedited shipping or delivery to remote areas, additional fees may apply.

III. Preparing for Delivery

You are responsible for making sure that the furniture can fit through the desired rooms, stairways, elevators, and hallways in your home. Please check all entry points before placing your order to ensure a smooth delivery process.

IV. Delivery Day

On the day of delivery, our team will arrive at your specified address within the agreed delivery window. Please make sure that someone is available to receive the furniture and inspect it for any damages upon arrival.

Please note: Delivery to PO boxes or Parcel Lockers is not available, as they are generally not suitable for receiving the majority of the items we offer. We appreciate your understanding.

V. Delivery to States

We deliver to all states of United States of America.

VI. Customs, Taxes, and Tax Exemption

Please be aware that when ordering from Furnifort, customs duties, taxes, and fees may be applicable based on the regulations of your country. These additional charges are the customer's responsibility and are not included in the product.

If you qualify for a tax exemption, kindly reach out to our customer service team before completing your purchase. We will assist you with the required instructions and documentation to apply for your tax exemption.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return & Refund Process:

1. Step 1: Verify Eligibility
   Check if your item meets the return and refund conditions (unworn, unused, in original packaging, with tags, and with proof of purchase).
2. Step 2: Contact Us
   Contact us at order@furnifort.com. If your return meets the necessary conditions, we will not charge any additional fees.
3. Step 3: Return Shipping Label and Instructions
   If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. Step 4: Refund Approval and Processing
   We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 30 days have passed since we’ve approved your return, please contact us at order@furnifort.com.

If you have any questions about the return process, feel free to reach out to us at order@furnifort.com.

Damages and Issues

Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Once order confirmed, the orders will be processed within 1-4 business days by standard shipping. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through here. The estimated shipping time is 9 to 41 business days. The total delivery time is 10-45 business days.